MUFIDA, I.; SENDJAJA, T. The Role of Customer Relationship Management (CRM) in Increasing Customer Loyalty on E-Commerce Platforms in Indonesia. Journal Social Society, [S. l.], v. 6, n. 1, p. 477–491, 2026. DOI: 10.54065/jss.6.1.2026.1007. Disponível em: https://pusdig.my.id/jss/article/view/1007. Acesso em: 10 aug. 2026.