Peran Purchasing dan Implementasi Sistem Informasi Logistik dalam Mendukung Efektivitas Pengadaan Barang: Studi Kasus The Alts Hotel Palembang
DOI:
https://doi.org/10.54065/jss.6.3.2026.1580Keywords:
Divisi Purchasing, Efektivitas Pengadaan, Hotel Bintang Lima, Power Pro Logistics Manager, Sistem Informasi Logistik, Technology Acceptance ModelAbstract
Manajemen pengadaan yang tidak efektif pada hotel bintang lima berpotensi mengganggu keseimbangan operasional dan menurunkan kualitas layanan secara langsung, namun kajian -empiris mengenai fungsi ini masih sangat terbatas dalam konteks perhotelan Indonesia, khususnya dibandingkan dengan literatur sektor manufaktur dan ritel yang jauh lebih berkembang. Kesenjangan literatur tersebut menjadi landasan penelitian ini, yang bertujuan mengkaji peran divisi purchasing dan implementasi sistem informasi Power Pro Logistics Manager dalam mendukung efektivitas pengadaan di The Alts Hotel Palembang, hotel bintang lima di bawah naungan PT. Triputra Hotel Indonesia. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan pengumpulan data melalui observasi partisipatif, wawancara mendalam semi-terstruktur terhadap tiga informan kunci, purchasing staff, receiving officer, dan storekeeper, serta analisis dokumen selama periode magang tiga bulan pada tahun 2026. Hasil penelitian mengungkapkan bahwa divisi purchasing menjalankan tujuh fungsi strategis, meliputi manajemen permintaan, verifikasi barang, seleksi pemasok, negosiasi harga, penerbitan purchase order, koordinasi lintas departemen, dan pemantauan pengadaan, dengan tingkat ketidaksesuaian penerimaan barang yang berhasil dipertahankan hanya pada kisaran 5-8% dari total transaksi. Sistem Power Pro Logistics Manager mendigitalisasi siklus pengadaan melalui empat mekanisme terintegrasi pengajuan purchase request digital, persetujuan multilevel, penerbitan purchase order terkomputerisasi, dan pelaporan real time, sehingga mampu mempersingkat waktu siklus pengadaan sebesar 30-40% serta menghasilkan penghematan biaya sebesar 8-12% dibandingkan proses manual. Analisis Technology Acceptance Model mengkonfirmasi tingginya persepsi kebermanfaatan dan persepsi kemudahan penggunaan pada ketiga kelompok pengguna sistem. Secara praktis, penelitian ini merekomendasikan implementasi sistem evaluasi kinerja pemasok yang terstruktur, penguatan infrastruktur jaringan, dan penyelenggaraan pelatihan pengguna secara berkala. Secara teoritis, penelitian ini berkontribusi melalui kerangka empiris integratif yang menghubungkan kompetensi purchasing dan sistem informasi logistik dengan efektivitas pengadaan dalam konteks perhotelan, domain yang secara komparatif masih belum banyak dieksplorasi dalam literatur akademik.
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