Pengaruh SOP, Sistem Reward dan Motivasi Kerja Terhadap Produktivitas Karyawan (Studi pada SPBU Shell Puri Kembangan)
DOI:
https://doi.org/10.54065/jss.6.3.2026.1405Keywords:
Motivasi Kerja, Produktivitas Karyawan, Sistem Reward, SOPAbstract
Urgensi penelitian ini adalah untuk mengidentifikasi sejauh mana SOP, sistem reward, dan motivasi kerja memengaruhi produktivitas karyawan sehingga perusahaan dapat merumuskan strategi peningkatan kinerja yang lebih tepat dan efektif. Penelitian ini bertujuan untuk menguji Pengaruh Standar Operating Procedure (SOP), Sistem Reward, dan Motivasi Kerja terhadap Produktivitas Karyawan di SPBU Shell Puri Kembangan. Penelitian ini dilakukan melibatkan 43 responden karyawan SPBU Shell Puri Kembangan, sehingga teknik pengambilan sampel yang digunakan adalah sampel jenuh dengan melakukan pendekatan kuantitatif. Teknik pengumpulan data dilakukan melalui survey dan kuesioner menggunakan skala Likert dan dianalisis menggunakan Structural Equation Modeling Partial Least Square (SEM-PLS) dengan aplikasi SmartPLS versi 4.1.1.2 Hasil penelitian ini menunjukkan bahwa Standar Operating Procedure (SOP), Sistem Reward, dan Motivasi Kerja berpengaruh positif dan signifikan terhadap Produktivitas Karyawan.
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